Terms & Conditions
Please read these terms and conditions carefully before making a reservation or staying at our hotel.
Check-in & Check-out
Check-in Time
2:00 PM
Standard check-in time
Check-out Time
12:00 PM
Standard check-out time
Late Check-out Policy
Late check-out is available subject to availability and will be charged at RM 15.00 per hour or part thereof.
Security Deposit
A refundable security deposit is required upon check-in.
RM 50.00
per check-in
• Early check-in may be available upon request and subject to room availability.
• Valid government-issued photo identification is required during check-in.
• Guests must be 18 years or older to check-in.
Payment Terms
• Payment is required at the time of check-in unless otherwise arranged.
• We accept cash, major credit cards, and bank transfers.
• A security deposit may be required and will be refunded upon check-out, subject to room inspection.
• All prices are quoted in Malaysian Ringgit (RM) and include applicable taxes unless otherwise stated.
• Additional charges for services, damages, or incidentals will be charged separately.
Tourism Tax (TTX) - For Foreign Guests
Mandatory Government Tax
In compliance with Malaysian government regulations, a Tourism Tax (TTX) of RM 10.00 per room, per night will be imposed on all foreign passport holders.
• This tax is collected by the hotel on behalf of the government and is not included in your room rate.
• The TTX will be added to your final bill and is payable upon check-in or check-out.
• Guests holding a valid MyKad (Malaysian NRIC) or MyPR Card (Permanent Resident) are exempted from this tax.
Booking & Reservations
• All reservations are subject to availability and confirmation.
• Room rates are subject to change without prior notice.
• Special requests (room preferences, etc.) cannot be guaranteed but will be accommodated when possible.
• Group bookings (10+ rooms) may be subject to different terms and conditions.
• Reservations made through third-party booking sites are subject to their respective terms and conditions.
Cancellation Policy
• Cancellations must be made at least 24 hours prior to the scheduled arrival date.
• Cancellations made less than 24 hours before arrival may result in a one-night charge.
• No-shows will be charged for the full stay.
• Peak season and special event periods may have different cancellation policies.
• Refunds, if applicable, will be processed within 5-7 business days.
Guest Conduct
• Guests are expected to conduct themselves in a respectful and appropriate manner.
• Smoking is prohibited in all rooms and indoor areas.
• Quiet hours are from 10:00 PM to 7:00 AM.
• Pets are not allowed unless specifically designated as pet-friendly rooms.
• Maximum occupancy limits must be observed for safety and comfort.
• The hotel reserves the right to refuse service or remove guests who violate these terms.
Liability & Damages
• Guests are responsible for any damage to hotel property during their stay.
• The hotel is not liable for lost, stolen, or damaged personal belongings.
• Guests are advised to use the in-room safe for valuables.
• The hotel's liability is limited to the cost of accommodation for the affected period.
• Force majeure events are beyond the hotel's control and may affect services.
Contact Information
For questions about these terms and conditions or to make special arrangements, please contact our front desk or management team.
Last updated: 20 November 2025